Returns & Exchanges
At DRINK GHOST, we want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, we offer a 30-day window for returns and exchanges on all unopened products.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of why you need a return or exchange.
Verification and Approval
Our team will review your request within 48 hours; for damaged goods, please attach a clear photo of the packaging and product to expedite the process.
Ship the Product
Once approved, pack the items securely in their original packaging and use the prepaid shipping label provided by our team to send the items back to our warehouse.
Receive Refund or Replacement
After we receive and inspect your returned items, we will process your refund to the original payment method or ship out your replacement product within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing